Terms & Conditions

How to book

Please give us a call or email us to check availability on your required dates and request a booking form; we can add you to a reserve list whilst we await your booking form (reserve listings are for a maximum of 48 hours) If you would like to guarantee a place now, call the office, your deposit payment will be taken Via BACS detailed below.

Terms and Conditions Of Booking

Each booking will only be secured by the receipt of a completed signed booking form together with the relevant non refundable deposit.
Upon receipt of your completed Booking Form from all members of the party and deposits the lead customer will be sent a Booking confirmation letter by email, this letter and this letter only is the confirmation of your booking, until you have received this, no booking can be guaranteed.
Driftaway Retreat cannot be held responsible for any travel cost, booked before the booking has been acknowledged In writing.
The balance of your retreat including early arrival or extra night, must be received at least 14 days before your expected date of arrival.
Any additional treatments booked during your stay will be charged at the end of your stay.

Methods of Payment

Payment can be made by BACS transfer or Barclays Pingit with no transaction charge.The account details are as follows:-
Barclays Driftawaybeauty Sort code 20-30-89 Account No 53874214

Late Bookings

If booking 7 days of the date of Arrival the full amount including early arrival/ extra night is payable immediately.
You will need to have access to an email account in order that the relevant Booking Forms and Booking Acknowledgement Letters can be exchanged electronically.

Pre-Existing Medical Conditions

You must make Driftaway Retreat aware at the time of booking of any pre-existing medical conditions medication/ treatment, allergies and intolerances, As well as any surgeries that have been undertaken in the past 6 months, as it may not be possible to undertake the treatments included in your chosen package due to contra-indications.
In the event that the client fails to notify Driftaway Retreat of any pre-existing medical conditions or regular medication you are taking either at the time of booking, upon arrival or in the confidential Health questionnaire, Driftaway Retreat cannot be held responsible for any health issues/complications that arise from possible contra-indications.
In some circumstances If we feel it is necessary, we may require a letter from your GP/ specialist stating that they are happy for you to go ahead with this kind of Detox program. We will automatically expect a GP’s letter, if you have any blood sugar issues.
If you are taking medication of any kind it is advised that you consult your doctor before arrival. We will not accept pregnant women on any detox program.

Arrival /Departure

5 day Detox retreats start on a Thursday
Arrival
9.30-10 am If you require a pre-arranged early arrival extra night day, check in time is 5.30-6.30 pm Wednesday Night.
Departure
Your retreat finishes on Monday afternoon, guest can leave straight after lunch if they wish or utilise the reception rooms until 4 pm. However bedrooms must be vacated by 11am and luggage should be taken to your car.
7 day Detox retreats start on a Thursday
Arrival
9.30-10 am If you require a pre-arranged early arrival extra night, check in time is 5.30-6.30 pm Wednesday Night.
Departure
Your retreat finishes on Wednesday afternoon, guest can leave straight after lunch if they wish or utilise the reception rooms until 4 pm. However bedrooms must be vacated by 11am and luggage should be taken to your car.

Weekend Juice Detox Arrival 9.30 -10 Friday

Departure the retreat finishes on Sunday afternoon after lunch.

Residential Retreat packages

Arrival
9.30 -10 Thursday
Departure
The retreat finishes on Sunday afternoon after lunch.

Bespoke Retreat packages under Private instruction

Variable Dates and Arrival times as pre-booked with instructors.

Cancellations Client Cancellations

Once we have received your booking, any cancellation will result in the loss of the deposit amount paid.
In some circumstances, and only with more than seven days notice, although the deposit will not be refunded Driftaway Retreats may carry it over to the next available detox weekend. Only one alternative date will be offered. This is however, entirely at the discretion of the management and will be reviewed on an individual basis.
Cancellations received 4-7 days before the commencement of the Booking will result in the basic package price being charged to the client.
Cancellations received within 3 days or less notice will result in the total amount including the basic package price together with any additional treatments and early arrival supplements being payable by the client.
Cancellation by Driftaway Retreats
Driftaway Retreats reserves the right to cancel your booking and you may be charged up to 50% of the final booking amount if you fail to fulfil the following:-
Failure to provide us with a completed signed Booking Form by no later than five days before the commencement of your booking.
Failure to pay the balance owing, including any early arrival/ extra night supplements in full no later than seven days before the commencement of your booking.
Failure to provide us where requested, with a letter from your GP/Specialist stating that they are aware that you are undertaking a detox and are happy for you to do so.

Unforeseen circumstances / Adverse Weather Conditions

In the event of unforeseen circumstances if cancellation by Driftaway Retreats is necessary we will endeavour to give the client as much notice as possible and will not be held liable for any travel costs already incurred by the client, the option will be given to transfer to an alternative date or a full refund will be given.
In the unfortunate event that Driftaway Retreat is forced to cancel any programmed package due to unforeseen weather circumstances, Driftaway will endeavour to give the client as much prior notice as possible, the option will be given to transfer to an alternative date or a full refund will be given.
Client cancelations due to Adverse weather conditions will be considered on an individual basis and will be determined by the weather conditions local to Driftaway Retreat.